Customer retention isn’t the same everywhere. For cafés in Sydney, loyalty is shaped less by taste or branding and more by geography and habit. A café along someone’s daily commute, with friendly staff and decent coffee, can hold onto customers even against competitors with better beans. Unlike online brands that retain customers through identity and digital ads, cafés win by being part of daily routines - and by turning regulars into advocates.

Customer retention isn’t the same everywhere. For cafés in Sydney, loyalty is shaped less by taste or branding and more by geography and habit. A café along someone’s daily commute, with friendly staff and decent coffee, can hold onto customers even against competitors with better beans. Unlike online brands that retain customers through identity and digital ads, cafés win by being part of daily routines - and by turning regulars into advocates.